KumusText: Improving Patient Experience and Satisfaction with SMS JADE A MALICDAN, RN, MAN Patient Experience Officer Professional Education, Training, and Research Office (PETRO) The growth of text messaging (SMS) has matured over the last several years across all industries to incorporate texting into their operations and costumer communications. SMS has been successful as a communication continue reading : ENTRY No. 9 – KumusText: Improving Patient Experience and Satisfaction with SMS
“Pag wala ka nang matakbuhan, nandito ang BGHMC” It is a crime hidden in some of the Filipinos’ households. We cannot give statistics of the number of women, children, elderly and disabled people who have been living every day of their lives in a cycle of abuse either physically, emotionally or sexually. We have no continue reading : ENTRY No. 8 – BGHMC and its War on Violence
Being one of Northern Luzon’s busiest and well esteemed hospitals, Baguio General Hospital and Medical Center has been continuously making changes to improve the delivery of its health services. For 115 years now, the institution has been catering its services not only to the people of the Cordillera but also to nearby provinces like Pangasinan continue reading : ENTRY No.7 – BAG-IW’S PREMIERE HOSPITAL GOING DIGITAL
1. OPD HOMIS SYSTEM QUEUING SYSTEM Management Information Service developed the queuing system at the Out-Patient Department to: Reduce queue times Serve more clients Improve staff efficiencies MIS plans to develop additional queuing system and implement in the areas of Admitting, Billing and Claims Unit, Cashier, Medical Social Service, Radiology and Laboratory. CONSULTATION SYSTEM MIS continue reading : ENTRY No. 6 – MANAGEMENT INFORMATION SERVICE
HOMIS: Revolutionizing Health Care Delivery Try asking people in the wards and hallways what ground-breaking innovations they hope to see in health care delivery during the next years, and they might first think about miraculous medical discoveries such as the cure for cancer. On the other side, medical practitioners and healthcare leaders have less to continue reading : ENTRY No.5 – HOMIS: Revolutionizing Health Care Delivery
Technology paved its way and changed how we live today. The main goal of these technological discoveries is to “create and develop easier ways to live (Parker 2015)” which will make our life more convenient. As time goes by, advancement and developments are getting more high-tech in changing our lives in the hope of making continue reading : ENTRY NO. 4 – Click n’ GO!
The BGH-MC is currently ISO certified, the questions facing us now is: “SO WHAT? Did we achieve the essence of ISO? What’s in it for us? In 2013, the initial ISO accreditation at the Baguio General Hospital and Medical Center was a struggle. We were challenged, defiant and had reservations about it. We were skeptics continue reading : ENTRY No. 2 – The Secret of Baguio General Hospital and Medical Center’s (BGHMC’s) Competitive Edge: The Pros and Cons of ISO Accreditation
BGHMC has made its mark in the healthcare delivery system in Northern Luzon. From its humble beginnings, the hospital, as the city it resides in, grew to become what it is today – an establishment which continuously transforms itself and aims for excellence, compassion and competence. In the 5 years I stayed in this institution, continue reading : ENTRY No. 3 – BGHMC: QUO VADIS? READY, SET, GO!
Ever since its inception on February 3, 1902, Baguio General Hospital and Medical Center grew from a wooden structure in the heart of Baguio City to a tertiary healthcare, training and research facility and soon to be a brain, heart, lung and kidney multi-specialty center. BGHMC’s growth is exponential. Its human capital increased. Its expansion continue reading : ENTRY NO. 1 – 7 AMAZING FACTS OF HOW BGHMC GREW THROUGH THE YEARS