CITIZEN’S CHARTER (2023 Edition) MANDATE, VISION, MISSION, SERVICE PLEDGE MANDATE, VISION, MISSION, SERVICE PLEDGE LIST OF SERVICES LIST OF SERVICES DIVISIONS Office of the Medical Center Chief Finance Division Hospital Operations and Patient Support System Medical Division Nursing Division Professional Allied Health Service FEEDBACK AND COMPLAINT MECHANISM FEEDBACK AND COMPLAINT MECHANISM LIST OF OFFICES LIST OF OFFICES CERTIFICATE OF COMPLIANCE CERTIFICATE OF COMPLIANCE 2021 CERTIFICATE OF COMPLIANCE 2022 CERTIFICATE OF COMPLIANCE 2023 CITIZEN’S CHARTER HANDBOOK CITIZEN’S CHARTER HANDBOOK 2021 EDITION CITIZEN’S CHARTER HANDBOOK 2022 EDITION CITIZEN’S CHARTER HANDBOOK 2023 EDITION